CUSTOMIZED
ITINERARIES & RESERVATIONS
Tierra Verde designs custom-made itineraries upon request,
according to the clients’ preferences, interests, budget,
ages, month of the year, length of stay and available accommodations.
Once the final itinerary, is approved by the client, Tierra
Verde will make the corresponding reservations for the included
providers such as hotels, transportation companies etc. Tierra
Verde will try to maintain the original itinerary, but please
note that due to space availability, itineraries may need
to be modified, especially during the peak-season month December/January
and the Easter week. We strongly recommend reservations to be made at least
six months in advance in order to guarantee your original
itinerary.
LIABILITY:
Aventuras Tierra Verde S.A. acts only as agent for passengers
with regard to travel, either by car, motor coach, boat or
plane, and it assumes no liability during such travel for
injury, damage, loss, accident, delay or irregularity which
may occur either by reason or defect in any vehicle or for
any reason whatsoever, or through the acts of default or any
company or person engaged in covering the passenger or in
carrying out the arrangement of the tour.
Aventuras Tierra Verde S.A. cannot be held responsible
for injury, loss, damage to person or property or for additional
expenses due to illness, act of god, weather, strike, detention,
riot, war, quarantine, thefts, failure of any means of conveyance
to arrive or depart as scheduled, civil disturbances, government
restrictions or regulations, discrepancies or change, or
additional expenses due to delay, hotel or airline irregularities,
or any other cause.
Please check the valid entry requirements (Visa / Passports
/ Vaccinations etc.) for all countries visited on your trip
before departure well in advance with your embassy.
All services provided by other individuals or companies,
e.g. free-lance guides, transportation and car rental companies,
subcontracted tour operators etc., are due to the individual
insurance conditions of each company or individual. Some
of the activities involved in our programs are inappropriate
for persons with severe health problems or physical disabilities,
which inhibit walking or other activities. It is the passenger’s
responsibility to judge the appropriateness of these travel
activities in regard to his/her physical capabilities. Every
passenger must check the level of difficulty rating. Aventuras
Tierra Verde requires that all participants are covered
by appropriated life, accident and medical insurance. We
recommend that passengers insure their personal property
against loss and theft.
PAYMENT
Usually, a deposit of US $200 per passenger must be paid in
order to confirm your itinerary upon reservation. Certain
hotels, lodges and packages may require additional deposits
which will be advised by Tierra Verde upon reservation. The
balance of the payment is due minimum 30 days before arrival.
Deposits can be made either by wire transfer
to our bank account in Costa Rica
or by credit card via authorization form.
Please note that we require all international transfers to us to be made with the OUR instruction. This means you pay all transfer charges and we receive the invoice total without any deductions.
CANCELLATION
AND REFUND
We understand the disappointment of having to cancel a vacation
which the traveler has been looking forward to for a long
time. However, Tierra Verde needs to plan for these adventures
as well for during a long period prior to arrival and must
deposit partially non-refundable payments to hotels and other
suppliers. Therefore, we must strictly adhere to our refund
policies:
Cancellations must be received in written form within a minimum
of 30 days prior to arrival. In such cases, your deposit will
be refunded, less a handling charge of US $ 50 per passenger
and any other non-refundable deposit guarantees to hotels
and other service providers.
If a reservation is canceled after depositing the balance
of payment, that portion is refundable according to the following
conditions:
#
Days prior to arrival
Refund
in %
until 30 days
100
% - $ 50 p.p.
28
- 22 days
80
%
21-15
days
70
%
14
– 7 days
50
%
6
days until 2 days
25
%
1
day or no-show
10 %
AVENTURAS TIERRA VERDE S.A., ced. Juridica
# 3-101-180830, ICT Lic. TO 804
