Costa Rica travel packages, vacations, car rental, hotels - Tierra Verde, tour operator & travel agency

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Aventuras Tierra Verde - Terms & Conditions

CUSTOMIZED ITINERARIES & RESERVATIONS
Tierra Verde designs custom-made itineraries upon request, according to the clients’ preferences, interests, budget, ages, month of the year, length of stay and available accommodations. Once the final itinerary is approved by the client, Tierra Verde will make the corresponding reservations for the included providers such as hotels, transportation companies etc. Tierra Verde will try to maintain the original itinerary, but please note that due to space availability, itineraries may need to be modified, especially during the peak season month December/January and the Easter week.

We strongly recommend reservations to be made at least six months in advance in order to guarantee your original itinerary.

LIABILITY
Aventuras Tierra Verde S.A. acts only as agent for passengers with regard to travel, either by car, motor coach, boat or plane, and it assumes no liability during such travel for injury, damage, loss, accident, delay or irregularity which may occur either by reason or defect in any vehicle or for any reason whatsoever, or through the acts of default or any company or person engaged in covering the passenger or in carrying out the arrangement of the tour.

Aventuras Tierra Verde S.A. cannot be held responsible for injury, loss, damage to person or property or for additional expenses due to illness, act of god, weather, strike, detention, riot, war, quarantine, thefts, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, government restrictions or regulations, discrepancies or change, or additional expenses due to delay, hotel or airline irregularities, or any other cause.
Please check the valid entry requirements (visa / passports / vaccinations etc.) for all countries visited on your trip before departure well in advance with your embassy.

All services provided by other individuals or companies, e.g. freelance guides, transportation and car rental companies, subcontracted tour operators etc., are due to the individual insurance conditions of each company or individual. Some of the activities involved in our programs are inappropriate for persons with severe health problems or physical disabilities, which inhibit walking or other activities. It is the passenger’s responsibility to judge the appropriateness of these travel activities in regard to his/her physical capabilities. Every passenger must check the level of difficulty rating. Aventuras Tierra Verde requires that all participants are covered by appropriated life, accident and medical insurance. We recommend that passengers insure their personal property against loss and theft.

PAYMENT
Usually, a deposit of 10% (min. US $200 per passenger) must be paid in order to confirm your itinerary upon reservation. Certain hotels, lodges and packages may require additional deposits which will be advised by Tierra Verde upon reservation. The balance of the payment is due minimum 30 days before arrival. Deposits can be made either by wire transfer to our bank account in Costa Rica or by credit card via authorization form.
Please note that we require all international transfers to us to be made with the OUR instruction. This means you pay all transfer charges and we receive the invoice total without any deductions.

CANCELLATION AND REFUND
We understand the disappointment of having to cancel a vacation which the traveler has been looking forward to for a long time. However, Tierra Verde needs to plan for these adventures as well for a long period prior to arrival and must deposit partially non-refundable payments to hotels and other suppliers. Therefore, we must strictly adhere to our cancellation and refund policies: Cancellations must be received in written form within a minimum of 46 days prior to arrival. In such cases, a handling charge of 10% of the travel price per person will apply and be charged (or covered by the deposit). Any other non-refundable deposit guarantees to hotels and other service providers will also be charged and have to be covered by the client. If the traveler needs to do any obligatory changes caused by third party, a service charge of total US $ 25.00 per person applies.
We recommend buying a travel insurance package.
If a reservation is canceled 45 days prior to travel or later, the following cancellation fees will apply:

# Days prior to arrival

Cancellation fees in %

Until 46 days

10 %

45 - 30 days

15 %

29 - 15 days

30 %

14 07 days

50 %

6 days until 2 days

75 %

1 day or no-show

90 %

Additional Note:
Payment and cancellation conditions may vary depending on the individual policies of service providers, especially during high and peak season. Should this be the case, the conditions will be mentioned in the offer.

AVENTURAS TIERRA VERDE S.A., ced. Juridica # 3-101-180830, ICT Lic. TO 804


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Aventuras Tierra Verde - Incoming Agency, Tour Operator & DMC Costa Rica

Aventuras Tierra Verde
Apdo. 198-6100
Ciudad Colón
COSTA RICA
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Tel.:   + (506) 2249 2354
Fax:   + (506) 2249 1000
Email: travelplanner[AT SIGN]tierra-verde[DOT]com
Web:  www.tierra-verde.com / www.adventure-costarica.com

Aventuras Tierra Verde S.A. | COSTA RICA
Incoming Agency, Tour Operator & DMC
ICT License TO 804

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Office Hours:
Monday - Friday 8:00 am - 5:00 pm


CST - Certification for Sustainable Tourism Rainforest Alliance Certified Tour Operator Blue Flag Program for Climate Change ICT - Costa Rican Tourism InstituteEssential Costa RicaInternational Code of ConductNational Chamber of Ecotourism and Sustainable Tourism
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Canatur - National Tourism Chamber Costa RicaFuturopa - Promoting Costa Rica in Europe

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